Frequently Asked Questions

“I Need Help” is a simple, private platform where you choose the mental health struggle you’re facing and immediately access expert-written content, practical tips, and real-life guidance. Whether you’re looking for answers, tools, or just reassurance — you’ll find resources that speak to what you’re going through.

Learn about mental health topics in clear, simple language
• Access self-help tools 24/7
• Discover coping strategies that really work
• Read real-life stories from others who’ve faced similar struggles
• Use it privately — no pressure, no judgment
• Built with South African users in mind
• A safe, first step toward healing

No — this platform is meant to support your mental health, not replace professional care. While “I Need Help” offers helpful tools, education, and support strategies, it’s not a substitute for a licensed therapist or doctor.

No account is required to browse the core content. You can freely explore the information and tools. If premium features or subscriptions are added in the future (like support groups or expert Q&As), you’ll be told clearly before signing up. 

Yes — all the core mental health content is free to access. We believe support should be available to everyone, especially during tough times. Some future features (like 1-on-1 expert chats) may be paid, but general info and tools will remain free.

Our content is created by a small, passionate team dedicated to mental wellness. We draw from real-life experiences, expert research, and trusted mental health sources to craft resources that are supportive, easy to understand, and practical. While we’re not offering clinical or medical advice, our goal is to help you feel seen, supported, and empowered — like guidance from someone who genuinely understands what you're going through.

Yes, and we encourage it. “I Need Help” was built for anyone feeling overwhelmed, alone, or unsure where to turn. Sharing this site with a friend or loved one might be the first step that helps them get through something difficult.

• It’s locally focused for South African users
  • No confusing jargon or hard-to-read articles
  • Content is grouped by real struggles (not just diagnoses)
  • It’s beginner-friendly — made for people who feel lost or stuck
  • You can explore without judgment and at your own pace

That’s okay. Many people struggle to put their emotions into words. “I Need Help” is designed to help you figure it out — start by exploring categories that feel even slightly familiar, like stress, grief, or identity. There’s no wrong place to begin.

Yes. This site is a great companion to therapy. It can help you reflect between sessions, try practical tools, or explore other topics you may not have covered yet. It’s also helpful if you’re on a waiting list for therapy or unsure where to start.

Not at all. You don’t need a diagnosis to deserve support. This site is here for anyone feeling overwhelmed, stuck, lost, or simply trying to feel better — whether or not you’ve seen a professional.

If you’re in crisis or feel unsafe, this site is not a substitute for emergency services. Please contact a local mental health helpline or visit the emergency room. We also provide links to South African crisis lines on our resources page.

You can share the content, suggest they explore a category that fits their situation, or even sit with them while browsing. Sometimes just knowing a resource exists — and that someone cares — makes a big difference.